John Smith
in New York, NYCategory: technology
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Smithtechnology13
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1308 Small Street New York, NY Print route »
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http://www.It's hard to say with any specificity where the CRM market will move this year, but I'm a pundit so let me try anyway. After more than two decades, CRM has landed in the business landscape and spread out in impressive ways. When CRM emerged in the late 1990s social media didn't exist, and the idea of social networking was confined to a few papers from Harvard and other places.
